Whether you have a long rental history or this is your first apartment, Prolific Property Management wants to make your experience the best it can be. Maintenance issues are bound to happen but working together we can keep our buildings and apartments safe, secure and a place everyone is proud to call home.
We love to hear from our residents. We are not on site 24/7 so we appreciate when residents that let us know there are issues. No matter how major or minor you may think they are.
Not everyone is a do it "yourselfer" but here are some simple steps that you can take to make sure every request is understood and handled appropriately.
Here is a short list of some common issues and how you can help:
1. Outlet not working - Breakers can trip causing power issues in your apartment. If an outlet is not working, check the breaker to make sure something hasn’t tripped.
2. Toilet not flushing – simply try plunging. Never flush wipes (even if they say flushable or feminine hygiene products).
3. Moisture build up in bathroom - Look up at your bath vent and make sure it is not plugged with lint and debris. This will ensure proper air flow. To check function, simply hold up a Kleenex or piece of toilet paper to see if there is air drawing.
4. A/C not keeping up - A/C’s have filters that can plug. Check your A/C filter. This will help air flow and to function correctly.
5. Dryer not drying clothes - Clean out the dryer vent each time it is used. This prevents build up and prolongs the life the machine. If not cleaned regularly the buildup can be dangerous and not work efficiently.
Trying these simple things before submitting a maintenance request or calling management can help things run smoother and avoid down time. If these simple tips and tricks don’t work, maintenance requests can be made by logging into your
resident portal
and clicking on the REQUEST MAINTENANCE button. You can also give us a call. We appreciate any and all information you can provide and please note, we likely will request pictures of the issue to help us understand the heart of the matter.
Resident satisfaction is our highest priority and working together, we want to make your time with Prolific Property Management the best it can be.
