Here at Prolific Property Management we talk a big game when it comes to our core values and exceeding expectations so our residents can live their greatest lives. I thought we could point out a few ways on just how exactly we try to do that. Things like communication, stellar maintenance and accessibility are prime examples of advantages our company is here to set the standard for!
Let’s say you are calling around to find a new apartment in… oh, Wahpeton, for example. The phone rings and you get a robot voice giving you a list of extensions to choose from: “for HR press 1, for our relations department press 2, for our maintenance department press 3…” etc. Then after guessing which extension you need, you get a voicemail and your call is surprisingly never returned. Sound familiar? We’re eliminating that stigma! Sure you’ll get a couple extension options when you call our office. By a couple, I legitimately mean two options: (1) if you're interested in renting and (2) for existing residents. Then guess what? 90% of the time you’ll talk to a real live person! *Pause for dramatic gasp* I most definitely mean to toot our own horn when I tell you how kind we actually are too. Turns out we have ears that work and we want to hear what you have to say. You are looking for an apartment that’s on the first floor, must have a kitchen large enough for your new table and a garage is preferred - but not necessary? We’ll write it all down so our agent giving you a tour knows to point out those requests. Your closet isn’t working the way it should or the washer is taking your quarters? We’ll take care of that and if there’s anything else, please be sure to call. That’s what we’re here for: YOU!
Speaking of common unpleasant things that residents may encounter from time to time such as weird smells or things not working the way they’re supposed to - we help with that! I know it’s really,
really tempting to fix that leaky faucet yourself. But it could be as simple as a phone call or even a click on your phone or computer to submit a maintenance request! You don’t even have to talk to us if you don’t want to! (Don’t worry, we don’t take it personally.) Then someone will respond and remedy the requisition in Jimmy John's time - for those of you who don’t know that reference, it means “freaky fast.” Furthermore, if you stop to think about it, homeowners who have an air conditioner on the fritz are stuck with a bill. (I looked it up, a new A/C costs $849 - on the
low end. That’s not including installation.) But what does it cost our resident? A minute, maybe 2 minutes of their time - MAX. Keep your money and pay the rent on time. We’ll call it even.
Remember those days when you paid rent with your checkbook? You had to make sure you had it in the mail days prior so that you wouldn’t have late fees adding up. Or what about those awful office hours and waiting for someone to get off the phone so they had the time to talk to you about your move-out schedule? Here is where we can actually appreciate new age technology and the convenient accessibility of getting things done at the click of a button. Perhaps you don’t have the time or you’re not in the area to take a tour of the apartment you’re interested in renting. That’s ok, we offer virtual tours! Or who really wants to make an appointment, come into a busy office to sit and sign lease papers for 30 minutes? Um, no one.That’s why online leasing and online rent payments are so convenient. No more waiting for the office to open to talk to someone either. You can send a text when you get off your 1 a.m. shift and we’ll answer you as soon as we receive it in the morning.
When our residents chose to live Prolific, they chose to live in an environment where their needs come first so they can grow and become the best version of themselves. Really, how many other property management companies out there do you know who offer top notch personal customer service, timely maintenance solutions and outstanding availability? Instead of trying to think of one, allow us to continue to do the work for you. Because, again, that’s what we’re about - doing the WORK for YOU.
